The business centre solution is based on Link UCS with the secretary console module.

The secretary console module is for secretary to manage incoming calls.


Call can be

  • Directly from PSTN
  • Transferred from IVR(auto-attendant)
  • Forwarded(busy/no answer) from extension
  • Transferred from extension
  • Follow-me from extension

At the console, secretary can:

  • Greet the caller according to the company information
  • Search for a suitable staff member to transfer the call to or deposit the message
  • Transfer the call to the staff member's phone or voice mail
  • Leave a text message and send as E-mail to the staff